Order Process

Order Process

How do I pay for my order?

Payment will be taken when all items in your shopping basket have been processed. Your payment details are automatically encrypted when you enter them. You can pay for your online order using; Visa, MasterCard, Solo, Maestro, Visa Electron or American Express cards, Paypal, Amazon Pay or Apple Pay. 

When will my credit/debit card be charged?

Your credit/debit card will be charged for the amount of your order at the point of checkout.

What about VAT?

All prices are subject to VAT at ruling rates (currently 20%) and is not charged on select PPE items at this time. This is subject to change in line with Government guidelines.

How do I use an offer code?

Simply add items to your basket. Enter the offer code into the 'offer code' box displayed before you proceed to checkout.

Although Ultimate Hair & Beauty tries to ensure that prices on this web site are accurate, errors can sometimes occur. (The prices as stated are therefore, indicative only but an accurate total price, including delivery charges, will be confirmed to you when we send you confirmation of our acceptance of your order.) If the price when confirmed, is not to your satisfaction your sole remedy is to withdraw your order and return the goods to us in an unused condition, if already delivered to you. 

A binding contract for the sale and purchase of goods between you and us will only come into effect when we issue to you confirmation of order and an order reference number to the e-mail address provided by you on the registration form. We are not obliged to accept any order(s) you submit.  

Product availability

All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute, alternatively, any sum debited to your credit card/payment method will be re-credited to your account and we will notify you by e-mail at the address given by you in your registration form. The refund will be made as soon as possible after such notification and in any event within thirty days of receipt of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

We charge UK VAT at 20% on all orders (with the exception of any 0% VAT Rated items as mentioned in the product's description).


Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods. Payment can also be made using the secure processing platforms from Paypal, Amazon Pay as well as Apple Pay. 

You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) is required before any goods can be dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.

Cancellation and variation of orders

You are entitled to cancel your order for goods (except in respect of an order for bespoke salon equipment, such as salons chairs etc.) at any time up to the point of dispatch.

To vary or withdraw your order you must notify us in writing to web@ultimatehb.co.uk quoting your order number in any correspondence.

As per our returns and refunds policy, if you cancel an order for your own reasons then we reserve the right to charge a 10% re-stocking fee. This will be deducted from your original payment.

Please be aware that clearance lines are items that have been discontinued by the supplier and may not have perfect packaging.